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ELIS: Bridging linguistic barriers in healthcare

 

The Premier Medical Interpretation Services Providers, empowering communication between patients and medical professionals.

OUR MISSION:

“ELIS is dedicated to fostering trust, dignity, and access to quality healthcare for all, irrespective of language or cultural background. We recognize the unique needs of immigrant communities and strive to provide empathetic and accurate medical interpretation services that uphold the highest standards of confidentiality, including compliance with HIPAA regulations. Our mission is not only to bridge linguistic barriers but to empower individuals to navigate their healthcare journey with confidence and respect, ensuring every voice is heard and every patient receives the care they deserve.”

Our Core Values:

Empathy

We empathize with the challenges faced by individuals with language barriers in accessing healthcare and strive to provide compassionate support.

Accuracy

We uphold the highest standards of accuracy in interpretation to ensure clear communication between patients and healthcare professionals, safeguarding the integrity of medical information.

Respect

We respect the diversity of languages, cultures, and backgrounds of both our clients and our interpreters, fostering an inclusive and supportive environment for all.

Confidentiality

We prioritize the confidentiality and privacy of patient information, adhering strictly to HIPAA regulations and maintaining the trust placed in us by our clients.

Professionalism

We are committed to professionalism in all aspects of our work, from our interactions with clients to the quality of our interpretation services, striving for excellence at every opportunity.

Community Engagement

We actively engage with immigrant communities to understand their unique needs and challenges, seeking to contribute positively to their healthcare experiences beyond just interpretation services.

Continuous Improvement

We Continuously seek opportunities for learning and growth adapting to evolving needs & best practices in the field of medical interpretation to better srve our clients and communities.

Our Services

Our services encompass face-to-face, remote, video, and phone interpretation, delivering seamless communication tailored to the medical field’s unique demands. Trust ELIS for accurate, reliable, and confidential medical interpretation services.

Our Languages

Afar Ga Kunama Shanghainese
American Sign Language (ASL) Gio Kurdish Somali
Amharic Gola Laotian Soninke
Anuak Grebo Liberian (various languages) Spanish
Arabic Gujarati Mai Mai Swahili
Bambara Hebrew Mandarin Tagalog
Bassa Hindi Mandingo Taishanese
Bengali Hmong Mandinka Taiwanese
Burmese Igbo Mano Telugu
Cambodian (Khmer) Japanese Marka Temne
Cantonese Karen Mina Teochew
Cebuano Karenni Mon Thai
Creole Khmer (Cambodian) Nepali Tibetan
Dari Kissii Nigerian (various languages) Tigre
Ewe Kiswahili (Swahili) Oromo Tigrinya
Fanti Konyaka Pashtu Twi
Farsi Korean Persian (Farsi) Urdu
Filipino Kpelle Pidgin Vietnamese
French Krahn Portuguese Visayan
Fulani Krio Pullo Wolof
Fuzhou Kru Punjabi Yoruba

How We Work:

At ELIS, our mission is to ensure effective communication between patients and healthcare professionals by providing accurate and empathetic medical interpretation services. Here’s a detailed look at how we operate:

1

Initial Consultation and Needs Assessment

Understanding Client Requirements: We begin with a thorough consultation to understand the specific needs of the healthcare facility and the patient demographics they serve.
Customized Service Plan: Based on the assessment, we develop a tailored service plan that outlines the languages required, the type of interpretation services needed (on-site, phone, or video), and any special considerations.
2

Interpreter Recruitment and Training

Qualified Professionals: We recruit interpreters who are not only fluent in the required languages but also have specialized training in medical terminology and healthcare protocols.
Cultural Competence Training: Our interpreters undergo rigorous cultural competence training to ensure they are sensitive to and respectful of the cultural backgrounds of the patients they serve.
HIPAA Compliance: All our interpreters are trained on HIPAA regulations to maintain patient confidentiality and data security.
3

Service Delivery

Scheduling and Coordination: We use a state-of-the-art scheduling system to coordinate and match interpreters with appointments, ensuring timely and reliable service.
Modes of Interpretation:
On-Site Interpretation: For face-to-face consultations, procedures, and patient interactions where in-person presence is crucial.
Phone Interpretation: For immediate, on-demand interpretation needs that can be handled remotely.
Video Interpretation: For cases where visual cues and facial expressions are important, but in-person presence is not feasible.
Emergency Services: We provide 24/7 emergency interpretation services to handle urgent healthcare needs.
4

Quality Assurance

Feedback Loop: We actively seek feedback from healthcare providers and patients to continually improve our services.
Performance Monitoring: Our interpreters are regularly evaluated based on their performance, accuracy, and professionalism.
Ongoing Training: We provide continuous education and training opportunities for our interpreters to stay updated with the latest medical and linguistic knowledge.
5

Technology Integration

Secure Communication Platforms: We utilize secure and HIPAA-compliant communication platforms for all remote interpretation services.
Digital Records: Detailed records of all interpretation sessions are maintained to ensure quality control and accountability, while strictly adhering to privacy laws.
6

Community Engagement and Support

Outreach Programs: We engage with local immigrant communities to better understand their needs and provide resources that help them navigate the healthcare system.
Educational Workshops: We conduct workshops for healthcare providers to enhance their understanding of cultural sensitivities and improve their interaction with non-English-speaking patients.
7

Continuous Improvement

Innovation and Adaptation: We continuously seek new ways to improve our services through innovation and by adapting to the latest advancements in medical interpretation.
Client Collaboration: We work closely with our clients to ensure our services evolve in line with their changing needs and the dynamic healthcare environment.

By adhering to these structured processes, ELIS ensures that we deliver high-quality, reliable, and culturally sensitive medical interpretation services that bridge linguistic gaps and enhance healthcare outcomes for all patients.